IT Support Engineer

Your Responsibilites

• Provide IT support to internal users for laptops, mobile devices, and other hardware and software
• Troubleshoot and resolve technical issues related to software, hardware, and network systems
• Support the operations of our internal IT infrastructure hosted on premise or in the cloud
• Collaborate with other team members across other regions for incident resolution and general IT projects and initiatives

Your Skills & Key Requirements

• Proficient in English, with advanced skills in both written and oral communication
• Minimum of 1-2 years of practical or relevant experience
• Very good analytical thinking skills, complemented by a strong team player mentality
• Positive “can-do” attitude and a willingness to learn
• Experience with incident management tools, Windows and/or MacOS, Active Directory, Office365, Networking

Desirable Additional Skills (Nice-to-have)

• Degree in an industry-related field (e.g., Cybersecurity, Computer Science)
• Experience in Linux environments
• Skills in IAM, with experience in WebSSO protocols such as SAML, OIDC and OAuth2