IT Support Specialist

Job Description

The Client is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia's public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.
DBHDD is asking basic desktop troubleshooting questions. Someone person with experience troubleshooting basic issues with Outlook email. Troubleshooting slowness issues with computers. Troubleshooting connectivity issues with remote workers connecting to the internet or network shared network drives.
Job Summary:
• Support End User Computers for Service Delivery. This position will support two locations 2 Peachtree Street in Atlanta and our location on Panthersville Road in Decatur.
• Troubleshoot user issues and maintain tickets assigned to the tech in the WORM system.
• Create and maintain tickets in Remedy.
• Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
• Troubleshoot user access to standardize software from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
• Setup and install computers for new hire onboardings.
• Proficient in Win 10, and Office 365.
• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. History of working in an Active Directory domain environment Proficient at software installs and troubleshooting
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
• Attention to the details and high concentration.
• Must have a strong characteristic and spirit for good and sound customer service.
• He/she should be able to work with people and must have strong communication skills.
• Must be able to establish a good working rapport with the clients quickly.
• He/she should be willing to work at odd hours at times.
• Must have patience, a logical mind and must be willing to learn continuously.

Skills:
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Experience providing desktop/laptop computer hardware support: 
5 Years Experience deploying laptops and desktops: 5 Years Experience supporting Microsoft Office products: 5 Years Experience supporting Microsoft email client: 
5 Years Experience supporting remote workers and troubleshooting VPN and remote technology issues: 5 Years Experience in an Active Directory Domain environment: 
5 Years Pulse Secure: 
1 Years Adobe Acrobat: 
1 Years Webex support: 1 Years