Description
IT Support Specialist T1/T2
Pasig, National Capital Region, Philippines · 6 days ago · 20 applicants
- On-siteMatches your job preferences, workplace type is On-site. Full-time Entry level
- 201-500 employees · Outsourcing and Offshoring Consulting
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IT Support Specialist T1/T2
Datamatics Careers- Philippines · Pasig, National Capital Region, Philippines (On-site)
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SaveSave IT Support Specialist T1/T2 at Datamatics Careers- Philippines
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About the job
Role Summary
As the Technical Support Specialist II, you will serve as the front line of technical support, responsible for facilitating incoming calls and ensuring they are directed to the appropriate resources. This role will handle T1 escalations and T2 tickets, resolve technical issues promptly and efficiently, and escalate T3 tickets as necessary. This role is expected to bring awareness and recurring issues to their direct supervisor. Exceptional customer service and communication is critical as this role is going to be working with non-technical clients on a regular basis.
General Duties And Responsibilities
Qualifications
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Skills associated with the job post
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Communication and Customer Service
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Education
Any Graduate
- Posted On: 26-Jun-2024
- Experience: 5+ years of experience
- Openings: 2
- Category: IT Support Specialist
- Tenure: Contract - Corp-to-Corp Position