Description

What You'll Be Doing:

  • Respond to and resolve employee-reported technical issues via helpdesk in a timely and efficient manner.
  • Diagnose and resolve software, hardware, network, and other IT-related problems, escalating issues to higher-level support when necessary.
  • Driving the administration, setup, and support of macOS and Windows-based systems.
  • Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs).
  • Provide users with basic training and guidance on software applications, systems, and equipment.
  • Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference.
  • Managing, configuring, and troubleshooting primary SaaS tools i.e. Google Workspace, Atlassian, Microsoft O365 and MDM systems (Jamf/Intune)
  • Assist with installation, configuration, and setup of computer hardware, software, and peripheral equipment.
  • Work closely with other IT teams (network, systems, etc.) to solve complex issues and ensure seamless IT operations.
  • Perform onboarding and offboarding of employees as directed by HR.

Who you are:

  • 3-4 years of experience in IT administration or a similar role.
  • Experience working with cloud-based platforms like Google Workspace, Microsoft Azure/Intune, or Google Cloud is a plus.
  • MDM administration (Jamf/Intune)
  • Experience with administration of: Google Workspace, Atlassian, ZenDesk, Salesforce
  • Experience troubleshooting MacOS, Windows 10 and mobile devices (iOS and Android)
  • Excellent written and oral communication skills
  • Basic IT Security principles, procedures, and best practices
  • Strong organizational, problem-solving, and analytical skills
  • Prior experience working with a distributed helpdesk team
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Acute attention to detail
  • Creative, flexible, and innovative team player
  • Excellent technical troubleshooting skills
  • Ability to work within a set budget and find cost-effective solutions to complex problems
  • Ability to implement effective change management strategies
  • Stable home internet connection is required

Key Skills
Education

Bachelor’s or Master’s degree

Back To Jobs