IT Support Technician

Responsibilities:

• Communicate effectively with all levels of customers including administrators, staff, students and vendors 
• Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples) 
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures 
• Installs and configures supported device operating systems 
• Performs routine diagnostics and maintenance with multiple operating systems 
•  Installs and configures applications and other supported software packages 
• Tests new releases for supported systems 
• Performs network support and troubleshooting duties 
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages 
• Troubleshoots hardware and software issues 
• Assists teachers with resolving device related problems 
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity 
• Coordinates with vendors when necessary 
• Participates as team member on small and/or large projects 
• Records activities in the work order system 
• Updates/Creates internal supported system documentation 

Required Skills:

• Associates Degree in a related technology area 
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting and maintaining device software 
• Knowledge of Windows and Apple hardware and software platforms 
• Ability to perform technical tasks with minimal supervision 
• Must be able to follow oral and written directions 
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered. 
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position) 
• Ability to lift 50 pounds and climb a ladder