Description

Scope of Work

Services include, but not limited to, Inbound Technical problem resolution, for High-Speed Internet (HSI) customers for both internet and/or voice.

Primary objectives for Contact Operations are defined as a specified Programming, Assignment, and Structure Load services with client technicians

 

Description of Services/Deliverables:

Aiding field operations technicians in restoring customer services by performing tasks such as ONT changes, activations, and service provisioning

 

Assignment

Assigning facilities, correcting service orders, correcting programming or redirecting orders to engineering or customer support teams to ensure prompt service delivery to customers.

 

Structure Load

Assign facilities and/or reroute tickets to relevant departments to rectify order or assignment errors

Responsible for maintaining, and provisioning logical inventory into critical systems, to provide voice and data services over copper and fiber facilities

Key Skills
Education

Any Graduate

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