Basel,Switzerland
Permanent
Skills
IT Support
Your Daily Tasks & Responsibilities
1st and 2nd Level End User Support (email, calls, jump in)
Install and maintain client computers, printers, phones and mobile devices
Provide help on MS Windows and MS Office
Maintain telephone systems and telephones (Fix and mobile)
Participate to annual PC replacement campaigns
Work with the Group IT ticketing tool
Follow and verify Group standard security
Take IT emergency duty calls during nights and weekends (1 week every 5 weeks)
Report technical problems and propose solutions on a group level to the team and IT Management
Propose solutions to improve the IT support service and user experience
The expertise you have & skills you bring
English is a must, French, German or Turkish language skills are welcome
You are a positive and engaged team player wishing to work within our IT support team at Basel Euro-Airport
Social and communication competences are very important, an experience in an IT service desk / customer service organization would be preferred
User satisfaction is important for you, you act as a point of contact able to classify issues and escalate it when needed
What we offer (among other things)
Working in an owner-managed, young dynamic company with hands-on mentality
Multifaceted, challenging and responsible position within an exclusive environment
Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years)
Free on-site English lessons and individual further training and development opportunities
Subsidised meals in our canteen, as well as parking spaces (or free shuttle bus transport) and other employee discounts (Fleets, Bars & Restaurants etc.)
In case of relocation: support with relocation / work permit
Corporate events like our famous annual Christmas Party and the summer BBQ
Any Graduate