Description

About the job
JOb Description

Sr. Slack Engineer

Responsibilities

Responsible for supporting and maintaining Slack and collaboration Rivian VW Technology Group workspaces
Serve as a technical expert for the Rivian VW Technology Group, and custom slack applications while enforcing best practices and standards
Have an in depth understanding of SaaS integrations
Be a leader on tool usage, standard methodologies / frameworks and implementation
Document technical solutions that align with enterprise objectives
Ensure consistent performance and be a trusted support and escalation point for technical issues
Provide scheduled and ad-hoc demos and trainings of all apps and workflows including custom apps and workflows
Communicate and collaborate with external teams for support
Monitor and help resolve Service Now escalations and queues

Qualifications

5+ years of experience with SaaS. 5+ years of experience with Slack.
Ability to support 3rd party add-ons and integrations
Slack Admin or Slack Developer certifications highly preferred
Process oriented mindset. Experience in the enablement of enterprise-level processes using tools such as Slack workflows, forms, APPs and APIs.
Experience configuring and supporting integrations using development tools such as Python, PowerShell, Java Script and Postman
Experience with custom Slack Bot and Slack apps development preferred
Conceptual practice and understanding of SDLC, ITIL and Agile frameworks
Technical understanding of common networking terms and tools
Ability to work independently with minimal guidance in a rapidly changing environment
Ability to manage multiple clients and deliverables at any given time through effective time-management and planning
Strong executive presence, facilitation skills, attention to quality and detail, and a collaborative attitude

Key Skills
Education

Any Graduate

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