Description

Work shift ranges from 6:30 AM to 6:30 PM (M-TH or T-F)
 

Position Description:

  • The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
  • The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required
  • Support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials
  • Will work on medium size office grade printers and high-speed commercial printers as needed
  • Should be capable of lifting office supplies and equipment of up to twenty pounds.
  • Assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.

    Skills Required:
    The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

    Skills Preferred:
    • Previous experience in a technical support role.

• Good communication skills and a customer-oriented approach.

Experience Required:
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers

Education

Any Graduate