IVR Developer

Job Title IVR Developer (Application Developer) Location Okemos, Michigan (Hybrid) Duration 14 Month Exp 10+ Yrs Term Contract

Job Description : 

The priority would be working with web services and integrating them with IVR applications. Qualifying Criteria (provide number of years of experience) Web Services (rest) and integrating with IVR applications Integrations In-depth experience with implementation/development. Hands-on development experience Java/.Net knowledge Java (middleware and application) VXML (front end) Genesys Cloud - Working knowledge The ideal candidate should have at least 5 years of experience in one or more of the following: Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. Knowledge of PBX architecture, telecommunication network services, and contact center systems. Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems. Strong understanding of contact center operation, including key metrics and workforce management needs As well as experience with management and development of speech recognition systems and grammars Working Knowledge of Genesys Cloud is a plus