IVR Testing

Job Description:

• Develop custom scripts using NICE CXOne studio and CXOne Automation Studio to enhance
• Build Call flow designs, Chat and integration to backend systems using application program interfaces (API)
• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions
• Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes
• Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems
• Work as a member of an agile team to enhance and improve software
• Design and present projects to improve current process and overall platform
• Code and test projects
• Create automation to ensure quality
• Deliver high quality, sustainable, maintainable code
• Manage time effectively working on one or more concurrent projects
• Attend meetings and training as required
• Works with system analysts and product management for the successful completion of a project
• Leads team or mentors other developers as needed
• Provides critical technical capabilities to the team and evangelizes those skills to others
• Functions as a Technical or Team Lead as needed
• Follow established department procedures, policies, and processes