Description

What We’re Seeking

 

5+ years of relevant experience
Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions
Hands-on experience in Java programming, Heap dumps
Hands-on experience in Monitoring tools such as Kibana, Splunk, Grafana
Knowledge of Web services
Good customer-facing skills in general to handle phone and emails of clients
Good understanding about enterprise level application support and infrastructure support
Good knowledge on cloud platform
Flexible to work primarily in shifts
Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality
Ability to prioritize and manage multiple incidents
Demonstrated ability to interact with diverse customer base successfully
Knowledge/prior exposure to Incident/Problem/Change Management
Understanding of ITIL framework
Knowledge of AWS/ K8s/ Docker/ any cloud service would be a plus
Excellent written and verbal skills

Key Skills
Education

Any Graduate

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