Java Support Analyst

Job Title: Java Support Analyst

Location: Chicago ( Onsite all days)

ROLE: 

• Allocates resources and provides teams with necessary tools to address impediments.
• Establishes and maintains a support schedule that covers 24/7/365 support
• Responsible for Release Management and works with the Product Owners and Development team to plan and execute release schedules.
• Works with stakeholders to create high-level preliminary release and project delivery plans for production features.
• Reports on overall support status to leadership and various stakeholders
• Ensures effective communication, collaboration, and team engagement in initiatives that cut across products and applications.
• Leads program increment retrospectives to identify productivity improvement opportunities 
• Maintains support and defect reporting that identifies problems areas where focused improvements are required
• This is a full-time management/leadership position (45+ hours per week) 
  • Will manage small enhancement development     
  • Regular and reliable workplace attendance at your assigned location.               

Experience, Skills, Education & Licenses/Certifications Required:

• 3-5+ years experience in supporting Warehouse Management Systems & Supply Chain Application.
• 3-5+ years experience in working with various Database Oracle, SQL server, My SQL
• 3-5+ years experience in working with Java based micro services applications..
• 5+ years experience working with global teams.
• Experience working with packaged vendor solutions. Maintain and build vendor relationships
• Ability to supervise a team, guide them on technical aspects and help them prioritize rollouts.
• 2+ years experience working patching team and familiar with Patching of servers.
• Strong interpersonal skills and ability to collaborate with individuals at all levels
• Experience with cloud service is plus (AWS/Azure) and working with applications in Windows and Linux/Unix Environments.
• Able to create and maintain reports related to support activities for management.
• Strong verbal and written communications skills\
• Must be detail oriented and thorough, with ability to think “big picture” and understand the key trends and goals that drive Costco’s eCommerce business.
• Deep understanding of business analysis and its value to project execution and business growth.
• Proven ability to make sound decisions in an environment with frequent change.
• Innovative, creative, and possesses a passion for excellence.
• Excellent organizational and planning skills, with experience building strategic and tactical plans
• Able to support off-hours work as required; including evenings, weekends, holidays.
• Experience with Highjump and/or Descartes packaged solutions is a plus.

Recommended: 

• Experience in the Agile development methodology 
• Successful internal candidates will have spent one year or more on their current team.