Jira Confluence Administrator

JOB DESCRIPTION

Responsibilities:

• Responsible for the supporting and maintaining Rivian's Jira and Confluence.
• Serve as a technical expert of the Jira and Confluence applications and enforce Rivian's best practices and standards.
• Have in depth understanding of the business process that are supported by Jira and Confluence.
• Be a leader on tool usage, standard methodologies, and implementation.
• Document technical solutions that align with enterprise objectives Identify and communicate gaps between current and desired end states.
• Work with users to ensure consistent performance.
• Be a trusted support and escalation point for technical issues.
• Assist with delivery management processes and enforcement.
• Provide scheduled and ad-hoc demos and trainings of all Atlassian Tools.
• Communicate and collaborate with internal/external teams.

Qualifications:

• 5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.).
• Process oriented mindset.
• Good experience in the enablement of enterprise-level processes using Jira and Confluence.
• Experience with configuring and supporting integration using development tools on Jira.
• Experience with managing reports on Jira and supported reporting applications.
• Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks.
• Technical understanding of common networking terms and tools.
• Previous experience working in a dynamic and agile environment.
• Able to work independently with minimal guidance in a rapidly changing environment.
• Ability to manage multiple clients and deliverables at any given time through effective time-management and planning.
• Demonstrate good interpersonal skills and communication, both written and spoken.
• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude.
• Good work ethic and the ability to work with diverse teams across different time zones.
• Strong ability to multi-task and adapt to changing priorities