Deep-diving into complex troubleshoots, implementing changes, and serving as an escalation point for the Level 2 teams
Creating and maintaining best practices / policies and ensuring that they are followed
Work with External vendors and internal Project Managers to develop the execution for changes
Participate in the weekly Review meetings and actively engage with various engineering teams to review the infrastructure
Actively participate in the weekly Change meetings to explain their changes and answer any questions from the change board
Incident and Problem management
Built automation to replace manual tasks with tools
Built tools to enable self-service operations by application users and L1/2 staff to reduce the overhead involved in day to day operations
Any Gradute