Description

 

Deep-diving into complex troubleshoots, implementing changes, and serving as an escalation point for the Level 2 teams

Creating and maintaining best practices / policies and ensuring that they are followed

Work with External vendors and internal Project Managers to develop the execution for changes

Participate in the weekly Review meetings and actively engage with various engineering teams to review the infrastructure

Actively participate in the weekly Change meetings to explain their changes and answer any questions from the change board

Incident and Problem management

Built automation to replace manual tasks with tools

Built tools to enable self-service operations by application users and L1/2 staff to reduce the overhead involved in day to day operations

 

Education

Any Gradute