Job Description:
● Work independently with vendor and guide Ops team.
● Point of Contact support for any major incident escalation
● Perform architecture reviews and aid application teams in transitioning into container/ Cloud environments based on solution.
● Manage and guide L2 OPS (24*7) support team for all BAU issues.
● Mentor and train L3 OPS members.
● Communicate technical concepts to non-technical audiences.
● Work with virtual and in-person teams, and work under pressure or to a deadline.
● Manage all engineering escalations.
● Strive for looking best practices in industry, analyses existing environment and propose remediation plans.
● Asset and Competency Development (update existing SOPs and create new one based on day-to-day activities) Work with vendors in evaluating and implementing new technologies
Any Graduate