L1 Engineer

Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty

- Accept & registers Service Calls/ Tickets
- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
- Collecting and documenting relevant data related to nature of issues 
- Troubleshooting reported issues and routing tickets to appropriate groups
- Possess excellent communication and organizational skills, along with excellent interpersonal skills. 
- Have demonstrated abilities to multi-task, including solid time management skills. 
- This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.
- Shifts and/ or unusual hours are required to accommodate the needs of the business

Looking for 24/7 support team.