Lead DevOps Production Engineer

POSITION OVERVIEW

DevOps & Production Support position covering both Vendor and in-house developed systems that support Investments & Risk functions.

Triage Lead who is technical enough in nature to eventually troubleshoot and/or fix some of the issues on their own without having to kick it back to development teams.
Technical knowledge should include SQL and familiarity with UNIX based applications (these are mostly in house applications, with some modified vendor applications like Beacon)
Other applicable skills are Python or general scripting languages, AWS (Console, S3, Lambda, Redshift).
Familiarity with Mendix applications would be a plus, but not required.
General flow of work would be as follows:
Review the issue to determine if it's been encountered in the past. If so, communicate the fix or workaround to those impacted. 
If not, perform root cause analysis using their technical knowledge, such as checking their monitoring tool (New Relic), logs, troubleshooting AWS, etc.
Assign to development teams with steps for remediation
There will be some on-call support. 

More specifically:

Manage daily production support issues across Risk and Investments systems.
Monitoring applications and system health via alert monitoring tools and provide quick response to alerts escalations and all outages. 
Investigate and Resolve Technical errors. 
Perform Root cause analysis for production issues and incidents to address and prevent them for repeating.
Document processes and procedures related to production support and devops tasks.
Works with IT partners to automate and simplify software delivery processes. 
May be involved in maintenance of business systems and interface applications.

QUALIFICATIONS

Bachelor degree in computer science or related field
5+ years of experience in technology preferably supporting Investment and Investment Technology solutions. 
Knowledgeable in Cloud technologies, such as Amazon AWS and Microsoft Azure
Experience, but not proficiency, in: Python, RDBMS/SQL, and general scripting technologies. 
Ability to understand highly complex systems and data flows.
Understanding of markets, asset management/asset classes, and related accounting flows is preferred.
Demonstrated analysis and communication skills, able to resolve technology and business problems.
Demonstrated ability to work well with cross-functional groups.