Develop technical solutions aligned with business objectives; Lead technical design sessions; identify gaps between current and desired end states
Must have Manage service experience
Lead multi-faceted internal teams, balancing SR’s resources to maximise impact to the customer while still focusing on their professional development and career progression
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Strong background in system customization, especially within Salesforce core functionalities.
Proficiency in Salesforce Apex programming for custom business logic and functionality.
Expertise in developing Lightning Web Components (LWC) to create dynamic and responsive user interfaces.
Must have experience of leading the team of support engineers.
Good understanding of implementation and support for Sales and Service cloud
Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
Manage the technical delivery of custom development, integrations, and data migration elements of Salesforce efforts
Advanced Salesforce development skills including Apex, Visualforce, Lightning Components (HTML, JavaScript, CSS), Platform Events, REST, SOAP, Metadata & Streaming APIs
Deep Knowledge of Salesforce object model in conjunction with SOQL and SOSL
Certified Platform Developer I at a minimum
Certified Platform Developer II a plus
Understanding of architecture and ability to design scalable performance-driven solutions
Understanding of sharing and visibility considerations and how these play into platform architecture
Knowledge of data integration tools and experience integrating Salesforce with different business systems.
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies