Lead Support Specialist

About the job

Job Description - Lead Generation Specialist (Night Shift)

About ClearSource:

ClearSource is a Global business process outsourcing company that provides top-tier customer service support to various businesses across the globe. Empowered by its vision to Create The Exceptional Customer Experience— ClearSource BPO brings together passionate individuals, leaders, and innovators to realize their potentials. We empower our team with expert knowledge and tools, ensuring they deliver superior solutions efficiently and empathetically. We are headquartered in US and have over 3000+ Team members working across 4 global delivery locations. ClearSource has a wide range of career opportunities that anyone with a variety of strengths can try out for!

Job Summary:

We are in search of a results-focused Inside Sales / Lead Generation Specialist who thrives on maximizing sales opportunities and delivering top-tier customer service. With a knack for nurturing relationships, you will play a crucial role in driving our revenue growth and ensuring our clients' experiences shift from average to exceptional.

Key Responsibilities:

· Conduct inbound and outbound calls to commercial customers to qualify them for the purchase of our client’s proprietary technology solution

• Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions

· Adhere to the Client's criteria, ensuring prospects meet the budget, authority, need, and timing as part of the qualification motion.

· Maintain a robust knowledge of the Client's products and offerings to effectively nurture and qualify leads, confirming sales appointments

· Utilize decision-making and problem-solving abilities to navigate sales challenges.

· Manage all aspects of the sales cycle, from initial qualification and lead development through acquisition and customer onboarding.

· Set and pursue sales goals, closing deals with precision and confidence.

What you Bring to the Role:

· A minimum of one (1) year of inbound/outbound sales experience within a B2B or B2C environment.

· Proven track record in setting goals and closing sales.

· Experience in customer service and the ability to maintain high customer satisfaction.

· Strong verbal and written communication skills.

• A decision-making prowess, complete with the ability to assess situations, research solutions, and make informed recommendations.

· Familiarity with CRM software and efficient telephone handling.

· A proactive and target-driven mindset, with the ability to meet and exceed sales goals.

What You Can Expect:

· A competitive salary with performance-based incentives

· A Monday to Friday schedule that respects your personal time and work-life balance.

· Opportunities to grow as a brand ambassador for our client's Global esteemed brand.

· Access to a team of global learners and leaders dedicated to your success.

· A commitment to your career development and professional advancement.

· A culture of inclusivity and community engagement, with a focus on giving back.

· A robust health benefits package designed to support your well-being.

Education:

· Bachelor’s degree in business, Commerce, Marketing, or a related field is preferred.