Description:
- Payments processing is one of the important business services which client provides for its customers globally.
- As part of the ongoing investment in the reliability and modernization of these systems, client is making a multi-year investment in the proactive identification of resiliency and process improvements.
- Within the Commercial Banking, Corporate Banking and Investment Banking Technology division, the Platform team provides management of the production environment.
In this role, candidate will:
- Support a suite of applications across varying technologies enabling wires and payment processing.
- Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
- Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
- Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
- Drive recovery efforts during incident calls.
- Gather essential information for root cause analysis and stability improvement.
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
- Conduct incident management and coordinate/implement solutions to prevent customer impact.
- Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
- Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
Required Skills:
- 5 plus years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 5 plus years of experience with Linux
- 3 plus years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
- 2 plus years app development or support in payments and/or wires applications