Description

Responsibilities:
• Act as primary customer interface for day to day issues and queries
• Responsible for the incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution functions for the Infrastructure
• Develop and support routine operational activities with automation
• Lead root cause analysis meetings as part of process improvement
• Work closely with peer teams to deliver high availability and optimum performance for customers
• Take part in Infrastructure resiliency automation and executions
• Responsible for coaching and mentoring team members
• Learning and facilitating new technologies
• Work closely with customers to drive the system stability programs

Qualifications:
• Bachelor degree with a minimum of 10 years of relevant experience.
• Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices, and Company & Co. policies.
• Proficient in multiple infrastructure technologies.
• Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms.
• At least 8 years of RedHat Enterprise Linux (RHEL) administration / engineering experience with strong troubleshooting skills.
• Knowledge on Veritas/RHEL cluster, Block and object storage, Networking.
• Understanding of Virtualization technologies.
• Experience with Capacity management, Resiliency and Business Continuity Planning and execution.
• Experience with Infrastructure automation – Puppet, Ansible.
• Experience working on multiple service improvement programs and able to prioritize workloads.
• Knowledge of DevOps, Work experience in SRE roles preferred.
• Knowledge of cybersecurity and system security best practices.
• Experience with multi-tiered application architecture.
• Familiarity with agile development methodologies and practices.
• A proven track record of developing and implementing IT strategy and plans.
• Strong verbal and written communication skills.
• Self-motivated team player, with strong organizational and time management skills.
• Working experience in Financial Institutions would be an added advantage.
 

Education

Bachelor's degree