Manual QA Analyst

Responsibilities include:

• Gain a full understanding of the capabilities of the platform.
• Perform evaluations of capabilities of our custom software applications and determine what functionality should have manual test scripts created and/or updated.
• Manual QA Analyst will identify, record, track enhancements, bugs in Jira associated with the development, and testing of our custom software applications.
• Determine test script candidates for record and playback testing using Selenium IDE.
• Execute test plans for each release utilizing a combination of manual testing and Selenium IDE execution.
• Review overall test results to identify areas of improvement.
• Manual QA Analyst will contribute to QA reports to support software health and deployment readiness decisions.
• Record and track any bugs or issues in Jira, including cause and solution.
• Participate in required feature refinement sessions to define acceptance criteria for solution and test components.
• Collaborate with the software developers and technical architecture team to resolve issues and recommend solutions.
• Manual QA Analyst will maintain system documentation as required.
• Assist in training new business team members as required.
• Actively and consistently support all efforts to simplify and enhance the customer experience.

Required Skills : Required Skills * Bachelor s degree in Computer Science, Information Systems, or equivalent education or work experience * 6 years of experience in information technology (IT) operations, programming, systems/software development, or another IT related support area * 5 years of experience with software development, business/systems analysis, or testing * 3 years of experience with QA testing * Experience using Jira and Xray Test Management * Experience with Salesforce and Salesforce Report Builder * Experience with automated testing tools such as Selenium * Experience with the agile software development * Experience with accessibility testing * Project and time management skills, including a high level of organization, attention to detail, and follow-through, while balancing and prioritizing multiple activities and responsibilities * Relationship-building skills and ability to inspire collaboration, including success in working in teams, projects, and people towards action through persuasion * Ability to be professionally engaged, present, and on-camera using virtual face-to-face technologies (Microsoft Teams, Zoom, WebEx, chat, etc.) * Demonstrated experience engaging in creative problem solving and taking initiative, while utilizing a solutions-oriented approach, exhibiting flexibility, and good judgement in a complex organizational ecosystem * Interpersonal skills, with a demonstrated ability to work cooperatively with teams to deliver excellent results and maintain a collegial work environment * Verbal and written communication skills * Demonstrated ability to share authority and responsibility in high stakes, complex, and fast-moving work environment NA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status