Manufacturing Quality Engineer

The Quality Engineer IV originates and develop designs of structures and devices, apply physical and chemical theories and research techniques in the investigation and solution of complicated problems relating to engineering design, materials, and processes and design and develop research and testing equipment. 

This position will serve the Division Quality Team located in Montgomery, AL.

WHAT YOU'LL DO: 

·       Partner with sales, product & engineering to ensure that customer’s needs are met

·       Prioritize and drive resolution for escalated customer issues

·       Provide feedback to product and engineering teams on product gaps and opportunities for improvement

·       Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues

·       Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

·       Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

·       Respond to service, product, technical, and Customer- relations questions .

·       Conducting research to find solutions to technical problems or issues

·       Preparing reports regarding technical support issues and resolutions

·       Performing engineering tasks such as designing prototypes or developing new products

·       Designing solutions to meet customer needs based on technical knowledge of the product or service being provided

·       Working with other departments including sales, marketing, accounting, and customer service to ensure that customer needs are met

·       Repairing equipment or providing technical support to customers when needed

·       Directs the activities of other engineers who may be assigned to assist in the planning, analysis and execution of an assigned research or development project.

·       Participate and lead report and working meetings on New Product Project introduction as part of the core team

·       Provides training in product quality requirements and operation of the quality system.

·       Plans, designs, and conducts product, process, and system audits.

·       Direct or participate in chronic problem-solving projects. Identifying root cause thru methodical process as A3, 8D, DMAIC. Participates in development of alternative solutions. Coordinated implementation to the approved solution. 

·       Makes theoretical and experimental investigations of designs and processes and formulate the basic method of approach to the solution of problems which are fundamentally of an indeterminate nature

·       Cooperates with other groups regarding the application of testing or research results, use of machines, materials, or processes.

·       Represents company to outside representatives.

·       Participate in Cost Improvement Project initiatives as a part of the core team

·       Plans, directs, and evaluates field test programs for new or revised products.

Qualifications

WHAT YOU'LL NEED:

·       Bachelor’s degree in engineering, computer science, information technology or a related field. Some of the coursework that these degrees offer includes mathematics, engineering, programming, and business.

·       7+ years of prior relevant experience.

·       Black Belt in six Sigma Methodology or equivalent experience

·       Preferred Certified Quality Engineer (CQE)

·       Preferred ASQ Quality Engineering Certification

·       Knowledge and experience in current Quality Assurance procedures and systems.

·       Must have the ability to interact and work in a factory floor environment.

·       Excellent communication skills, written and verbal, with attention to detail and accuracy.

·       Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.

·       Demonstrated ability to work well with others is a matrix team environment.

·       Ability to work well under pressure in a fast-paced environment with minimum errors and excellent attention to detail.

·       Domestic and International travel required.