Microsoft Dynamics 365 Role

Job Description:
As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

· Ability to take Technical/Functional leadership in one specific product or area of business processes.
· Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
· Drive the communication with the customer to ensure the customer has confidence on problem resolution
· Define and understand the customer issue by creating adequate reproduction scenarios.
· Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
· Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
· Collaborate with cross-group peers both proactively and reactively.
· Produce quality documentation.

Required/Minimum Skills/Qualifications:

· Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
· Engineering or master’s degree in computer science/information technology (IT) or equivalent
· Relevant product Certifications from Microsoft
· Excellent Communication Skills - verbal, listening, and written (including technical writing).
· Should be willing/flexible to work in shifts and weekends.

Experience & Expertise in one of these areas is Mandatory

· MS Dynamics 365 – F&O – Technical Engineer/Consultant

· Good knowledge in Dynamics 365 F&O Functionality Overview
· Good knowledge in Azure cloud services, LCS and SQL Queries
· Good Development Skills (X++, .NET)
· Strong experience in Customization and Configuration
· Strong knowledge Data Migration and Power Platform Integration
· Good experience with Security and Role-based Access Control

· MS Dynamics 365 – F&O – Finance Functional Engineer/Consultant

· Hands on experience with Finance Modules & Configuration and Customization
· Strong knowledge in Localizations, Compliance and Regulatory Standards
· Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable
· Good Knowledge in Budgeting, Forecasting & Fixed Asset Management

· MS Dynamics 365 – SCM Functional Engineer/Consultant

· Strong knowledge in Supply Chain Business Processes
· Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
· Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM
· Good in SQL Queries

· MS Dynamics 365 – Retail/Commerce Functional Engineer/Consultant

· Hands-on experience in POS Configuration and Customization
· Excellent knowledge in in below Functional/business areas
· Retail Channel Integration
· Omnichannel Customer Experience
· Commerce Data Modeling, Order Fulfilment and Processing
· Inventory Management, Payment Processing and Integration
· Good in SQL Queries

· MS Dynamics 365 – CE – Technical Engineer/Consultant

· Hands-on experience with Dynamics CRM entities, MS Dynamics administration, workflows, configuration (including UI / form development/web + unified client interface), security, reporting / dashboards, migration, custom development (including Unified Service Desk), Omnichannel, web resources, data integrations, and CRM solution file management.
· Good in SQL Queries

· MS Dynamics 365 – CE – Functional Engineer/Consultant

· Strong experience of Business process in Sales, Marketing, Customer Service, Field Service and Project Operations
· Experience with integration tools and methods to connect D365 CE with other systems - Good with Power platform integration
· Azure infra, Windows Admin knowledge will be a Plus
· Good in SQL Queries

· MS Dynamics Power Platform Consultant/Engineer

· PPAC, Licensing, Canvas Apps and Model Driven Apps, AI builder
· Data Flows, DLP policies, Solutions, Gateways, Custom connectors
· Power Automate Desktop (PAD), Power Virtual Agents (PVA)
· Good in SQL Queries