Mid Level Technical Writer

Responsibilities

• Create, prepare, review, revise, and maintain technical documents and architecture diagrams to support IT cloud infrastructure and platforms hosting modern distributed applications and digital analytics environments.
• Research, gather, and analyze complex technical and product information from various sources to document new or changing IT infrastructure architectures

Qualifications

• Understand, comprehend, and document IT infrastructure for a broad target audience consisting of IT architects, engineers, developers, and managers.
• Create illustrations (e.g. block, architecture, and process / swim lane diagrams) using MS Visio to support technical documentation.
• Experience with Atlassian Jira and Confluence.
• Experience with Cloud Providers (Microsoft Azure, GCP, and/or AWS) 
• Ability to understand code such as HTML, JSON, and Python at a high level is a plus.
• Knowledge of IT Service Management (ITSM) / IT Infrastructure Library (ITIL) processes is also a plus