Mobile Device Helpdesk Specialist

Duties and Responsibilities:

• Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users
• Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
• Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures
• Responsible for processing and distributing all end users wireless invoicing and personal usage summary
• Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned
• Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades
• Provide technical assistance for all wireless equipment
• Other job-related duties as assigned

Minimum Qualifications: Three years of experience in the following technical areas.

• Android/IOS, MDM Mobile Device Manager, asset management, Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
• Service desk software (opening, documenting, closing, follow up on service calls).
• Troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.
• Using Email/ Scheduling: Microsoft Outlook 2013, 2016.
• Active Directory including troubleshooting PC and Microsoft hardware or software.

Education Requirement: High school diploma or equivalent