Mobility Device Technician

Description:

Mobility Technician will focus more in the mobility support(iPads, iPhones, Androids) functions instead of the computers and responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (iOS), and mobile devices, and a range of software applications.

Required skills:

• 4 to 7 years of equivalent experience

• Level 2 Mobility Support Experience supporting iPads, iPhones, Androids

• Experience working with Carriers (AT&T and Verizon)

• Experience working with corporate-managed devices and a Mobile Device Management Platform (MobileIron)

• Strong troubleshooting ability

• Customer Service / Customer Focus

• Strong Verbal and written communication skills

Nice to have skills

• 2-5 years of experience in a corporate environment

• Experience supporting remote-based or field sales users

• Experience with ServiceNow ticketing System

• Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet Experience with MobileIron

• Experience Apple Device Enrollment Program or Apple Business Manager.