MQ/KAFKA Support Engineer

Main job responsibilities include:
• Production Management for Kafka on Kubernetes and MQ plants
• Deep-diving into complex troubleshoots, implementing changes, and serving as an escalation point for the Level 2 teams.
• Creating and maintaining best practices / policies and ensuring that they are followed.
• Work with External vendors and internal Project Managers to develop the execution for changes.
• Participate in the weekly Review meetings and actively engage with various engineering teams to review the infrastructure.
• Actively participate in the weekly Change meetings to explain their changes and answer any questions from the change board.
• Incident and Problem management
• Built automation to replace manual tasks with tools.
• Built tools to enable self-service operations by application users and L1/2 staff to reduce the overhead involved in day to day operations.