MS Dynamics CRM 365- Senior Support Analyst

Experience: 6+ years of experience working with many modules within Microsoft Dynamics 365

• Technical Skills: Proven experience with D365 configuration, customization, and integration Support; Experience with SQL, Power BI and at least one programming language is a PLUS

• Certifications: Relevant certifications in D365 is highly desirable

• Soft Skills: Excellent problem-solving, communication, and leadership skills; ability to work cross-functionally and manage multiple stakeholders and priorities. We value teamwork, honesty, accountability, and view our team as a service organization. You will need to follow these principles to be successful in our team

• Proven experience in help desk and ticket management.

• Proficient in ServiceNow; background in Microsoft Dynamics 365

• Strong understanding of application support and SLAs.

• Background in finance is beneficial but not essential.

• Outstanding verbal and written communication skills.

• Ability to work collaboratively in a diverse team environment.

• Proven ability to manage and prioritize tasks effectively.

• Proven experience as a Microsoft Dynamics System Administrator.

• In-depth knowledge of Microsoft Dynamics 365 architecture and modules.

• Proficiency in configuring and customizing Microsoft Dynamics 365 applications.

• Strong troubleshooting and problem-solving skills.

• Experience with security administration and access control in Microsoft Dynamics.

• Familiarity with integration techniques and data management in Microsoft Dynamics.

• Excellent communication and collaboration skills.

• Relevant certifications in Microsoft Dynamics 365 administration are a plus.

• Extremely good understanding of Microsoft Dynamics CRM Online/Dynamics 365 product (Entities, Workflows and configuration)

• Sound in deployment aspects

• Should have worked on extending dynamics CRM by plugins, custom workflow activities and web resources.

• Should have a good understanding of CRM security model

• Should have experience in creating OOB CRM and Custom/SSRS reports for CRM.

• Hands on Experience in configuring, customizing MS Dynamics CRM, CRM Web API and JavaScript (OData/REST).

• Exposure to Dynamics CRM technical aspects esp. Java-scripting, Installation

• Extremely sound in Dynamics CRM Entities , workflows , configurations ,  customization development , i ntegrations development.

• Extremely sound in  core .NET technology and related areas - WCF, SSIS, SSRS, SQL Server

• Experience of working as CRM Developer for at least 2 implementation projects

• Experience integrating CRM using web services (rest/soap) and messaging (NServiceBus)

• Expertise in writing Plug Ins, Workflow, business process flows and custom scripts.

• Knowledge of best practices and guidelines for design and development in CRM 2013/2015

• Hands on knowledge of Agile development