Network Analyst / Admin

Job Description:
Top 3 skill sets required for this role: : LAN/WAN ROUTING, troubleshooting knowledge with Cisco & HP Aruba switches, Enterprise Wireless with Aruba wireless networks, team player, detail-oriented, good communication skills

Description
• Responsible for supporting all Voice & Network infrastructure
• Individual will handle all incident, problem and change management of voice & network related issues
• Maintains 24x7 operation and ensures production availability of the Network & Voice infrastructure

Responsibilities:

Monitors and manages all voice and network infrastructure to ensure availability and performance metrics are met
Manages 3rd party relationships relating to Network Operations (i.e. SITA, Verizon, AT&T, etc.) to ensure service levels agreements are met.
Consults with other technology teams to ensure operational success
Delivery/Support - Ensure the availability, performance, and operational integrity of Network Operations domain
Tracks and escalates open issues to ensure operational success
Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems
Coordinates activities with internal and external technology teams to support operational needs of the business

Skillset/Knowledge:

Data Network Skills -

Technical Skills: General knowledge of LAN/WAN, routing, switching, load balancers, firewall required
Customer Focus: Understands the expectations and requirements of both internal and external customers, acts as their advocate, and communicates transparently to build their trust and respect required
Teamwork: Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer required
Personal Accountability: Regularly demonstrates personal accountability for their decisions, their actions, and the actions of their team and domain; answers to customers or leadership when outcome does not meet expectation required