Network Engineer

Key Responsibilities:

Serve as an expert in network operations, including Cisco, Versa SD WAN, Cisco Meraki, SonicWall Firewall, and Cisco WiFi.
Provide advanced technical support for daily management, administration, and maintenance activities aligned with network solutions, perimeter networks, and 3rd party connectivity.
Utilize industry frameworks such as ITIL to identify and resolve basic and advanced problems with remote access solutions, network automation, and associated components.
Perform restorative and maintenance actions remotely using troubleshooting skills to analyze, respond, and remediate infrastructure and solution-related issues.
Identify, analyze, and escalate patterns in incidents associated with customer authorized or proprietary technology devices and perimeter infrastructure connectivity issues.
Provide advanced technical support for IT's global network infrastructure, identifying and resolving problems and recommending changes when required.
Perform technical implementation support and coordination activities for infrastructure improvements.
Maintain accurate information and reporting regarding network and remote access infrastructure issues, operating according to customer's policies and standards.
Well-defined analytical skills to conduct effective issue analysis and identify solutions.
Working knowledge of ITIL and industry standards and procedures for Incident, Problem, Change, and Knowledge management.
Strong interpersonal skills to engage with all levels of the organization and maintain credibility in technical support.
Advanced knowledge in current and future features of aligned technology, including SD WAN, WAN, WiFi, LB, and networking fundamentals.
Familiarity with IT service management tools like ServiceNow.
Ensure delivery of stable and reliable network infrastructure platforms.
Availability for critical incident support, project rollouts, and year-end production support.
Limited travel may be required based on business needs.
Extensive experience in various aspects of network infrastructure.
Minimum of 5 years of hands-on experience in Network Operations
Cisco Certified Network Associate (CCNA)
Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)
Designing Cisco Enterprise Wireless Networks (ENWLSD)

Essential Qualifications:

Bachelor's degree in a computer-related field or equivalent work experience.