Network Engineer

DESCRIPTION

SCOPE OF THE PROJECT:

MIGRATION OF PHONE SYSTEMS TO VOICE OVER IP (VOIP) AT ORGANIZATION'S COUNTY OFFICES ACROSS SOUTH CAROLINA. ENGINEERS WILL BE INVOLVED IN THE MANAGEMENT OF STRATEGIES TO DEFINE, DEPLOY, AND MAINTAIN THE ORGANIZATION'S INTERNAL IP TELEPHONY AND ITS RELATED NETWORK CONNECTIONS.

DAILY DUTIES / RESPONSIBILITIES:

• WORKS INDEPENDENTLY AND OVERSEES AND EXECUTES THE PLANNING, SCHEDULING, COORDINATION OF RESOURCES AND ACTIVITIES FOR INSTALLATION AND CONFIGURATIONS FOR VOIP PHONE SYSTEMS FOR THE ORGANIZATION'S VARIOUS OFFICES THROUGHOUT SOUTH CAROLINA. THIS INCLUDES WORKING WITH VENDORS AND VARIOUS AGENCY REPRESENTATIVES.

• PERFORMS PRE AND POST SITE VISITS TO DETERMINE SCOPE, TECHNICAL NEEDS, ISSUES, RISKS AND RESOURCE REQUIREMENTS TO RESULT IN SUCCESSFUL IMPLEMENTATIONS.

• REVIEWS AND PROVIDES FEEDBACK ON QUOTES AND OTHER VENDOR PROPOSALS.

• ENSURES OPERABILITY AFTER VOIP MIGRATION THROUGH TESTING AND SYSTEM VERIFICATION AND VALIDATION.

• COLLABORATES WITH VARIOUS INTERNAL AND EXTERNAL RESOURCES (SUCH AS TELECOM, NETWORK CABLING, VENDORS)

• PARTICIPATES IN POST-DEPLOYMENT TROUBLESHOOTING OF VOIP-RELATED ISSUES.

• ENSURES SUCCESSFUL MIGRATION FROM LEGACY PHONE SYSTEM TO VOIP, INCLUDING PREPARATION OF DOCUMENTATION, TRAINING AND OTHER RELATED ACTIVITIES.

• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL VOIP-RELATED ISSUES.

• PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES.

• CONDUCTS AND AIDS IN INVENTORY OF VOIP-RELATED EQUIPMENT.

• PERFORMS ADMINISTRATIVE ACTIVITIES INCLUDING BUT NOT LIMITED TO PHONE LISTS, AGREEMENTS, LETTERS OF AGENCY AGREEMENTS (LOA), AUTHORIZATIONS, WEEKLY MANAGEMENT REPORTS.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• DEMONSTRATED EXPERIENCE AS THE TECHNICAL LEAD ON TELEPHONY OR NETWORK IMPLEMENTATION PROJECTS

• PROFICIENCY IN VOIP PROTOCOLS AND TECHNOLOGIES, INCLUDING SIP, H.323, RTP, AND MGCP.

• SOUND KNOWLEDGE OF IP ROUTING, LAN, AND WAN CONFIGURATIONS.

• HANDS-ON EXPERIENCE IN CONFIGURING AND MANAGING VOIP SYSTEMS.

• ABILITY TO PERFORM TROUBLESHOOTING AND DEBUGGING OF VOIP SYSTEMS.

• EXPERIENCE IN DEPLOYING AND CONFIGURING VOIP APPLICATIONS.

• EXTENSIVE COMPUTER AND ANALYTICAL SKILLS.

• STRONG BACKGROUND IN VOIP TESTING.

• KNOWLEDGE OF RELEVANT VOIP INDUSTRY STANDARDS.

• AT LEAST 4 YEARS OF EXPERIENCE WORKING WITH VOIP APPLICATIONS.

• TELECOMMUNICATIONS EXPERTISE, TROUBLESHOOTING ABILITIES.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS

• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES

• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. WILL BE IMPLEMENTING VOIP ACROSS THE STATE.

• SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.

• EXPERIENCE WITH BROADSOFT SOFTWARE.

• KNOWLEDGEABLE OF YEALINK PHONES

• EXPERIENCE SUPPORTING ANALOG PHONE SYSTEMS

REQUIRED EDUCATION:

BACHELOR’S OR MASTER’S DEGREE IN COMPUTER SCIENCE, ELECTRICAL ENGINEERING, NETWORK ENGINEERING, INFORMATION TECHNOLOGY, OR EQUIVALENT WORK EXPERIENCE.