Job Description:
The purpose of this position is to build and administer all information technology related network infrastructure in a group which manages all data center, network, data, voice and telephony infrastructure. Provides support on these systems, and responds to outages within established SLAs.
The level IVII position requires expert knowledge in specialized network technologies.
Must be contactable on mobile phone. Will support monthly Saturday maintenance and off-hours software deployments when a timed network change is required.
The position’s essential duties include the following:
1. Build new infrastructure (data center, wireless and wired network, data, load balancing, voice, telephony,wiring and UPS) including design, planning, risk assessment, implementation, and documentation. Follow procedures, change management best practices, and ensure availability and maintenance of disaster recovery stance. Projects will include those driven by Systems Operations, and those driven by other IT, and business groups - 50%
2. Maintain network and systems by managing product and capabilities roadmaps, establishing maintenance procedures, and working with work Systemswith Systems Administrators and other engineers to perform regular maintenance, work with Security team to ensure network compliance – 20%
3. Perform Infrastructure Monitoring (setting up and monitoring alerts, events, notifications and reports on network, and environmentmentals), and working with Systems Administrators to guide proactive monitoring –20%
4. Respond to tier 2 service desk tickets, production outages to SLA and procedure – 10%
Type of Experience Years of Experience
Routing and Switching 8 years
IP Telephony 3 years
Firewall Maintenance 5+ years
Load balancers 4+ years
Linux or Windows OS 3+ years
MS networking 3+ years
Storage 3+ years
Virtualized environments 3+ years
Network and System Monitoring 3 + years
Scripting 3+ years
Desired experience:
Wireless Network technology, especially Cisco, and especially where management
controllers are deployed
Cisco phone systrems
Cisco UCS
Network Security
Iimplementing QoS initiatives to support video and voice communications
Implementing and supporting BGP Firewall administration and configuration with sophisticated understanding of ports, protocols, and routing and switching
in a firewalled, wide-area network
VMware
Microsoft Active Directory – experience with design, migrations, use of elements like group policies
Understanding of communications/telecommunications circuits
Building and mainteaining networks to meet compliance with NIST, FISMA and other certifications, standards, and guidance
Special Skills
Preparing and delivering information in a concise, professionally written format
Preparing documentation on systems, processes or procedures, including network and workflow documents
Preparing and presenting information to staff in a formal & informal setting
Working in teams, task forces, etc.
Directing/coordination work among teams, groups, etc.
Developing and/or creating new or more effective ideas, approaches, etc.
Developing and/or creating methods, procedures, training, etc.
Developing and formulating short-range plans/decisions
Analyzing and developing solutions to problems
Providing some technical support
Managing various projects, work, technical support, etc.
Providing outstanding customer service
Developing and maintaining positive customer rapport
Computer skills
Organizational skills
Excellent interpersonal and communication skills
Ability to lift 15 – 25 pounds