Network Engineer

Description:

• The successful candidate will join the Resource Industries (RI) GCIO IT team based in Mossville, IL reporting to an IT Manager. The role is to assist RI engineers by acting as the site support liaison for all their IT needs.
• The Analyst will work closely with the engineering business partners and IT teams from United States and other locations.
• In this role, the Analyst will have the opportunity to develop, integrate and support IT infrastructure solutions to solve business problems.
• The Analyst will work very closely with business partners to build demands, evaluate hardware and software needs, and support enterprise IT and cybersecurity initiatives.

Typical Day:

• Working directly on technical problem identification and resolution
• Working independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems
• Diagnose, troubleshoot and resolve hardware, software or other network and system problems
• Perform data backups and disaster recovery operations
• Participate in integrated testing and acceptance of infrastructure components
• Work with IT leadership and facility management on various IT security needs

Technical Skills Required:

• Must be able to configure and troubleshoot issues regarding desktops, workstations, and laptops.
• Must understand Microsoft Office Suite and be able to Install/Configure applications.
• General Networking skills, such as TCPIP settings on a PC, some knowledge of
• how VPN and Routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed
• Understanding of IT Service Management and ITIL based support processes
• (Incident Management, Change Management, Problem management), Strong communication skills, be an innovative thinker, have strong problem-solving skills, work well in a team environment, and possess strong customer relationship and customer support skills
• Experience in helpdesk, and IT site support roles.
• Degree or equivalent experience desired
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases
• and technology platforms