Network Engineer-Remote-Contract

mmediate to 30 days joiner

Work from home

Responsible for: network operations, incident resolution and request fulfillment, capacity management, coordination with vendors, reporting, documentation, troubleshooting, and resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; cooperation with internal teams and external service providers.

Responsibilities:

Monitor and ensure network uptime and SLA compliance for the global network.
Maintain, monitor and support enterprise network operations.
Act as the first line of support for Network issues.
High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalation
Resolve internal customer issues and work closely with customers and vendors until resolution.
Perform level 2 network support in case of RMA such as configuring switches, routers, and other network devices.
Perform troubleshooting and health checks, configuration modification, and upgrades
Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure.
Follow network configuration and design principles
Ensure that monitoring, CMDB and asset repositories are up to date.
Actively works in performing network devices and components monitoring and resolving monitoring events.
Document and publish approved KB articles, work instructions and procedures for internal reference
Notify customers in the event of an incident and maintenance activity.
Incoming email communication This includes activating the conference bridge and coordination with the cross-functional team.
Responsible for support coordination and timely escalation to other teams
Willing to work in multi-national team and 24x7 operation to cover different time zone.

Basic knowledge of ServiceNow and ITIL process to understand the Incident, Request & Change process.

Understanding and experience in ticket prioritization and management.
Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations)
Demonstrable experience in troubleshooting on various OSI levels.
Intermediate knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, etc.) Juniper preferred.
Hands-on experience in production network configuration changes         
Experience in network monitoring configuration and use of packet capture tools.
Basic understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x).
Experience in troubleshooting wireless networks (standards, security, radio placement, etc). Cisco Meraki preferred.
Basic knowledge and understanding of load balancers and firewalls. F5 and Palo Alto preferred.