Network Operations Engineer

Job Description:

Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc.

Manage operational network maintenance activities and implement changes

Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems

Assist with root cause analysis of incidents

Assist with periodic network reviews and analysis

Help with establishment of operational procedures & support documentation

Review, track and update network operations policies, standards and documentation

Assist with development of the network management platform adoption, configuration and tuning

Complete Daily network checks and operational handover duties

Participate in shift rotation coverage

Jump on command Center bridge to troubleshoot the network issues.

Review service now requests and follow change management cycle to complete the requirement.

Required Skills:

4 – 7 years’ experience in IT infrastructure operations/support role

Knowledge of network routing and switching technologies and routing protocols

Experience with various Cisco equipment (routers, switches)

Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable

Experience with F5 load balancer, Cisco NX OS, Cisco ISE & Z scaler cloud.

Knowledge in cloud computing network domain.

Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable

Formal technical certification such as CCNA/CCNP and any cloud computing certification