Network Support

Responsibilities:

• Configure, standardize, monitor, operate, maintain, install, administer, troubleshoot and manage LAN/WAN, WiFi Networking environment and devices. 
• Administering and managing infrastructure devices to include routers, switches, load balancers, and wireless local area network (WLAN) devices 
• Establishing standard rule sets and providing technical analysis, performance optimization, network utilization analysis and overall management of all network infrastructure 
• Responding to and resolving incident tickets and outages 
• Responding to and resolving change request actions 
• Performing network improvement and clean-up 
• Maintaining and evaluating policies and procedures for Network systems and services 
• Operating and maintaining infrastructure devices to include routers, switches, load balancers, and WLAN devices 
• Auditing and logging all traffic flow using tools to ensure availability of services 
• Creating and maintaining AS-IS documentation for network infrastructure devices 
• Configuring and installing infrastructure devices to include routers, switches, and wireless LAN devices 
• Maintaining access control lists (ACL) to grant and restrict network access appropriately to users and processes per authorization rules 
• Installing hardware and software tools; applying security measures to infrastructure devices 
• Making changes, upgrades, and patches to infrastructure devices 
• Responding to, accomplishing, and documenting change request and incident ticket actions 
• Working in a 24*7 operating model in shifts 
• IT Service Management – Good understanding of ITIL best practices and achieving SLAs 
• Configurations and maintenance – Should have good understanding and configuration skills of VLANs, WLAN, VPC, VDC, STP/VTP, ACLs and routing protocols.