Nice CXone Cloud Contact Center Engineer

Top Skill & Years of Experience Required:
• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
• NICE CXOne Studio experience  [3+ years of experience preferred]
• Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python   [4+ years of experience preferred]
• Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]
 

Desired:
 Experience in Contact Center Dashboard Creation
 Experience with Salesforce
 Base knowledge of intersystem networking, and data traffic flow between components.  
 Ability to troubleshoot end to end Call center application including Chrome and Edge issues when
interacting with a Web based application like Salesforce/ Microsoft Dynamics.