Ops Engineer

Roles and Responsibilities

• Perform analysis on previous alerts, incidents and usage patterns to better predict issues and take proactive actions to eliminate the problem/incident occurrence.

• Ensure timely resolution of events/alerts and incidents. Act as L2.5 for Infrastructure issues and escalations, work on incident and problem management activities. Coordinate problems/defects/corrective actions with L3 teams.

• Perform quality reviews on the analysis and resolutions done by L2 team. Participate and Review the RCAs/8Ds. Ensure timely implementation and effectiveness of permanent corrective actions owned by L2.

• Work with cloud providers and drive implementation of cloud policies and best practices. Coordinate/Work with technology vendors (Like MSFT, RedHat etc.) for tech vendor related issues.

•Reduce toil by automating repeated operational activities and reduce risk of manual failures by adopting automation/scripting.

• Advises on capacity planning and provides continuous assessments on systems behaviour and consumption, working towards optimization of resources by maintaining the reliability and resilience of infrastructure and products.

You will be working as contractor with us for 6 months and then you will get hire full time with www.jci.com 

Mail to [email protected]