Description

Summary/Objective: Glow Networks is currently seeking Tier 1 Network Operations Center Technicians to support optical network communications, monitoring, support, diagnosis, resolution and coordination with specialized support groups. As a NOC Technician, Optical, you will use several network monitoring tools to ensure the viability of the client’s network, while responding to a variety of hardware and software issues. You will be responsible for monitoring and responding to optical network alarms. Candidates will gain experience working with OPTICAL network equipment.

Essential Functions:

  • Monitor and respond to optical network alarms
  • Collect data on Infinera optical transport network elements and report status
  • Review MOPS to understand customer equipment maintenance procedures
  • Open bridges during scheduled and unscheduled maintenance activities
  • Open trouble tickets and thoroughly document system faults and troubleshooting steps
  • Escalate to Tier 2 for attention and resolution; track and document problem resolution
  • Use effective written and verbal communication in order to resolve complex system problems on optical transport networks
  • Ability to multitask and juggle several complex issues.

Other Functions:

  • Troubleshoot faults on in-service and/or out-of-service optical transport network elements
  • Develop a working knowledge of IP networking, routers, switches, etc.
  • Use network monitoring tools such as Solarwinds and alarm browsers to monitor networks.
  • Understanding of essential programming structures and data types.
  • Use MS Office suite, especially Word and Excel, proprietary software for creation of reports.

Work Environment / Physical Demands:

  • Will work in the customer’s Optical Network Operations Center
  • Open to US citizens, permanent residents, may consider EAD, NO SPONSORSHIP
  • Work in a technical office environment
  • Shift work required, 24 X 7

Required Education/Experience and Competencies:

  • Two years’ experience with Telecommunications, DWDM and/or SONET optical networking equipment in a NOC or field technician capacity is desired.
  • Must demonstrate a desire to learn about DWDM, SONET, and Optical Mesh Networking
  • Some knowledge of Infinera optical transport systems is desired
  • Field support experience with Infinera, Cisco, Ciena, ALU or other optical network elements is desired.
  • Must master NOC procedures, fault isolation, and service restoration techniques.
  • Experience working with ISP’s and Carriers is desired
  • BS or Vocational Network Technician Training is desired.
  • CCNA or CCENT, A+, Network+, etc., is a bonus.
  • One to Five years’ experience in network operations support is desired.
  • Superior, verbal and written, English language comm skills are required.
  • Follow trouble-shooting procedures to isolate and correct network faults.
  • Learn and understand the use of single mode and multi-mode fiber, and various connector types.
  • Self-sufficient, able to troubleshoot optical networking problems.
  • Exhibit a “can-do” attitude towards solving network problems

Key Skills
Salary

USD 15 -22