Summary/Objective: Glow Networks is currently seeking Tier 1 Network Operations Center Technicians to support optical network communications, monitoring, support, diagnosis, resolution and coordination with specialized support groups. As a NOC Technician, Optical, you will use several network monitoring tools to ensure the viability of the client’s network, while responding to a variety of hardware and software issues. You will be responsible for monitoring and responding to optical network alarms. Candidates will gain experience working with OPTICAL network equipment.
Essential Functions:
- Monitor and respond to optical network alarms
- Collect data on Infinera optical transport network elements and report status
- Review MOPS to understand customer equipment maintenance procedures
- Open bridges during scheduled and unscheduled maintenance activities
- Open trouble tickets and thoroughly document system faults and troubleshooting steps
- Escalate to Tier 2 for attention and resolution; track and document problem resolution
- Use effective written and verbal communication in order to resolve complex system problems on optical transport networks
- Ability to multitask and juggle several complex issues.
Other Functions:
- Troubleshoot faults on in-service and/or out-of-service optical transport network elements
- Develop a working knowledge of IP networking, routers, switches, etc.
- Use network monitoring tools such as Solarwinds and alarm browsers to monitor networks.
- Understanding of essential programming structures and data types.
- Use MS Office suite, especially Word and Excel, proprietary software for creation of reports.
Work Environment / Physical Demands:
- Will work in the customer’s Optical Network Operations Center
- Open to US citizens, permanent residents, may consider EAD, NO SPONSORSHIP
- Work in a technical office environment
- Shift work required, 24 X 7
Required Education/Experience and Competencies:
- Two years’ experience with Telecommunications, DWDM and/or SONET optical networking equipment in a NOC or field technician capacity is desired.
- Must demonstrate a desire to learn about DWDM, SONET, and Optical Mesh Networking
- Some knowledge of Infinera optical transport systems is desired
- Field support experience with Infinera, Cisco, Ciena, ALU or other optical network elements is desired.
- Must master NOC procedures, fault isolation, and service restoration techniques.
- Experience working with ISP’s and Carriers is desired
- BS or Vocational Network Technician Training is desired.
- CCNA or CCENT, A+, Network+, etc., is a bonus.
- One to Five years’ experience in network operations support is desired.
- Superior, verbal and written, English language comm skills are required.
- Follow trouble-shooting procedures to isolate and correct network faults.
- Learn and understand the use of single mode and multi-mode fiber, and various connector types.
- Self-sufficient, able to troubleshoot optical networking problems.
- Exhibit a “can-do” attitude towards solving network problems