Responsibilities:
- Liaise with client application lead for day-to-day activities.
- Provide L2/Bug Fix support for issues related to Oracle EBS
- Attend all internal and client meetings.
- Team Leading – Task allocations, tracking, mentoring team.
- Co-ordinate with other teams, business users, Vendor (e.g. Oracle)
- Help in patching and monthly closure activities.
- Documenting and Maintaining SOPs and KEDB
- On-call support for P1 issues.
- Raise risks/issues (if any) on time.
Skills & Experience Required:
- 10+ years of hands-on experience in L2/L3 Application Support for Oracle EBS application
Well versed with modules:
- GL, Payables, Receivables Fixed Assets, I-expense, I-receivables, I-Suppliers, Purchasing, Project Accounting, Cash Management, and EBTax.
- Experience in understanding and debugging issues in seeded as well as custom concurrent programs, peripheral integrations (e.g. bank integrations) tc.
- Understanding of basic Oracle SOA,XML, Unix, and PL/SQL
- ITIL certification will be an added advantage