Job Description:
This team will support VMWare, Nutanix, AVS (Azure VMWare Solutions) and NetApp related requests.
• 6+ Years of experience in VMWare.
• Must have a VMWare Certified ( 6.x or higher).
• VMWare Certified professionals.
• Candidate must have VMWare work experience in implementation and customer interaction.
• Will be training, mentoring & guiding CSS frontline support engineers in triaging, scoping, troubleshooting tickets. So will have to arrive at creating AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning etc.,
• Will guide and handle Fortune 500 customer interactions.
• Will facilitate VMware Tier3 engagement and ensure right amount of troubleshooting is conducted at Tier1 level before engaging VMware external Support.
• Will closely collaborate with Internal technical teams to troubleshoot customer cases.
• Able to answer “How do I “tickets at Tier 1 level.
• Will provide constant feedback to AVS Engineering on improvements and automations.
• Should have Knowledge on Azure Netapp files storage.
• At least 1 year or more experience on Nutanix.
• Nutanix certification will be added advantage not mandatory.
Any Graduate