Description

Oracle IAM 11g suite system monitoring and maintenance
Proactively retrieve and apply patches from Oracle’s market driven support for 11g, including any security patching
Apply any upgrades or patching that needs to be done in the environment, for example java upgrades
Manage replacement of digital certificates, including creating the CSR and applying the certificate
Troubleshooting Identity and Access issues as reported by application teams via incident and work order tickets.
Monitor and maintain a State custom enterprise user management component
Meet SLA response requirements at the various severity levels documented by the State
Provide increased monitoring and on call support during peak times, like open enrollment
Provide support for disaster recovery exercise efforts annually
Knowledge transfer to State team, as necessary
Resource Mix
For purposes of scoring, the State is asking the vendor to provide hourly rates and costs for a Lead Architect and a Systems Analyst. The qualifications of the Lead Architect both will be scored. During contract negotiations the exact mix of resource types needed to complete the work will be determined. 
Desired Resource Qualifications for Lead Architect and Systems Analyst
Experience supporting Oracle Identity and Access Management suite, including OIM, OAM, OUD, Oracle Database, Oracle Weblogic
Experience with Linux operating systems support
Experience reading and tailing logs for troubleshooting
Understanding of integration methods: Header Based, Secure LDAP, Websphere TAI, SAML and OAuth
Knowledge of SOAP and REST API calls

Education

Any Graduate