Job description
· Provide support for hashtag#JDE primarily in Finance module and other surrounding interfaces and peripheral systems
· Possess good understanding of hashtag#Accounts Payable Accounts receivable General Ledger Fixed Assets Project hashtag#Cost Management business processes
· Experience in hashtag#oil and gas industry is preferable
· Must have experience of leading a JDE Support project in an onsiteoffshore model
· Triage andor resolve Incidents prioritize and thereafter track to closure in ServiceNow
· Provide fix for issues or drive issues to resolution by escalating to respective stakeholders
· Assist compliance team with their Audits as needed
· Lead andor support Root Cause Analysis RCA
· Work on bulk data update requests
· Identify and lead problem management tickets to eliminate or Shift Left or automate
· Documentation Standard work creation resulting in left shift
· Process gap identification and remediation
· Generate ideas for incident reducing automation
· Maintain recurring issue tracker and remediation plan
· Month end monitoring and support process status communication
· Work from client office based out in Desmoines Iowa and serve as a liaison between IT and business users
· Work closely with the LTIMindtree project manager and client business teams
· Coordinate with LTIMindtree team based out in India and USA
· Must understand the JDE SDLC process test script creation and should be able to handle functional testing ICRP and UAT
Any Graduate