Order Management Specialist

Day Overview:
A typical day for this contractor will involve:
- Monitoring reports and Slack channels for updates and inquiries.
- Fielding questions from team members and stakeholders.
- Reviewing and assessing marketplace deals to ensure they meet company standards.
- Performing user acceptance testing to validate new features or updates.
- Booking deals and converting quotes to finalize transactions.

Responsibilities:
* Validate proposed deals to ensure they meet requirements and have all required data elements
* Work with sales and partner teams to ensure that all required information is provided
* Update and create records in Salesforce, AWS, and third-party systems as needed, in an accurate and timely manner
* Perform all necessary calculations to validate the accuracy of necessary data
* Apply knowledge, skills and judgment to make decisions and resolve issues
* Audit processes to identify process and performance defects
* Partner with IT (internal and external partners) and functional business owners to resolve systems related issues
* Complete User Acceptance Testing for IT deployments

Attributes required:
* Strong attention to detail
* Ability to multi-task and perform effectively in a fast-paced environment
* Able to think independently and consider cross-functional and downstream impacts
* Work proactively, independently, and with a sense of urgency
* Clear communicator; able to succinctly explain reasoning for decisions
* Collaborative; able to work with, and not be overwhelmed by, strong personalities

Skills / Expertise:
* 1-5 years in sales operations, quote-to-cash operations or similar role
* Strong proficiency in spreadsheet software (Microsoft Excel and/or Google Sheets)
* Familiarity with Salesforce, AWS MP, or Tackle.io

Key Responsibilities:
- Monitor reports and Slack channels
- Field questions from team members and stakeholders
- Review and assess marketplace deals
- Perform user acceptance testing
- Book deals and convert quotes

Preferred Skills:
- Must-have skills: Attention to detail, problem-solving, documentation
- Teachable skills: System navigation, processes, and procedures