JOB SUMMARY:
Perform Release management of Pega application production and test environments.
Work with the administration and development teams to ensure that designs effectively accommodate long-term maintainability, supportability, robustness, and scalability of software solutions
Provide level-1 Production support for Pega-based systems
Troubleshoot live production issues and short-term as well as long-term solution implementation.
Work closely with administrators, architects, and other support teams to ensure applications are performing well and within agreed upon SLAs.
Responsibilities:
Advanced troubleshooting of live production issues and short-term as well as long-term solution implementation
Provide off-hour on-call support as required
Incident management and trend analysis
Keep abreast of product patches, including minor and major version releases
Regular RAP deployments from non-production through production environments
Evaluate merits and risks of upgrades; coordinate with appropriate staff to execute patches to deployed applications; monitoring day-to-day operational health of deployed applications
Implement and enforce operational health of PEGA PRPC application
Update appropriate system level documentation and knowledge base documentation
Advise development team on performance improving solutions
Work with SSO team to create and maintain SSO polices for the Pega application.
Support SVT testing and working with Pega for solutions.
Conduct disaster recovery drills on a scheduled basis
Support Pega CICD pipelines to continuous delivery
Required Experience:
5+ years related work experience
Related Bachelor’s degree or additional related equivalent work experience IT related field
Experience installing and configuring PEGA upgrades
Pega PRPC Migration experience
HTML5, JavaScript, Java
Experience with Relational databases and concepts — Oracle SQL, PL/SQL etc.
Ability to debug and fix as part of the development/support process and should have experience in Integration components (services, connectors, etc.), frameworks, reporting, agents, authentication and rule resolution
Web services, Rest API experience
Configuration and development of the Pega rule components
Demonstrated experience in Systems Administration and Analysis
Strong experience in the Analysis and Tuning of RDBMS
Strong JVM experience
Strong Linux Administration experience
Experience with application/platform performance monitoring tools such as PAL, PMI, AES and Windows Performance Monitor
Web application experience in WebSphere Liberty App Server (WebSphere/JBOSS/Tomcat experience an advantage)
PREFERRED EXPERIENCE:
Demonstrated experience in PEGA PRPC Administration 8.x
Agile/ Scrum development methodology experience
Good Understanding of CICD using Jenkins and other open source tools
Web application experience in WebSphere Liberty App Server (WebSphere/JBOSS/Tomcat experience an advantage)
REQUIRED EDUCATION/EXPERIENCE:
Related Bachelor's degree in an IT related field or relevant work experience
5-8 years of Pega Admin. experience required (installing/configuring PEGA upgrades)
3+years of Pega Development experience required
Advanced troubleshooting of live production issues and short-term as well as long-term solution implementation
Configuration and development of the Pega rule components
Development experience using HTML5, JavaScript, Java, etc.
Experience with Relational databases and concepts — Oracle SQL, PL/SQL etc.
Experience with application/platform performance monitoring tools such as PAL, PMI, AES and Windows Performance Monitor
Bachelor's degree in an IT