Pega Support Executive

Skills and responsibilities:

• Undergraduate Degree or Technical Certificate.
• 5-7 years Database Administration experience
• Prior experience working on PEGA based applications.
• Ability to Monitor PEGA PDC
• Knowledge on PEGA Alert codes
• Ability to raise CC and support tickets through PEGA MSP portal and work with PEGA vendor in case of any sev1 incidents.
• Capabilities to triage through application: efficient Usage of PEGA tools such as tracer, Clipboard, PAL, PLA, DB Analyzer
• Knowledge of PEGA Cache: rule, rule assembly etc.
• Understanding of relational database design concepts and best practices
• Scripting and automation experience with PowerShell, Python, JavaScript, or other scripting languages.
• Experience with Windows Server and Windows Clustering
• Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
• Strong subject matter expertise, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
• Strength in identifying root causes and implementing targeted and controlled remediation plans.
• Readiness to review, participate in and implement procedures.
• Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.