Must Have:
Implementation experience
Pega Customer Service
Call center customization
Configuration, customization
UI work
system Architect:
Engineer/Developer, specialized in CDH, others are more competent in core Pega platform.
Lead (most senior), oversee the workstreams to make sure they're aligned with best practices, when they want to do upgrades, more platform-wide strategy.
Goal is for reusability, modularity, scalability across business units.
strong in Pega Customer Service.
Requirements:
Implementation of customization of user interface, agent front-end--Constellation framework, Javascript back
Responsive UIs-->more configurable flexibility, but do not require too much depth of customization on the UI for longevity purposes.
Integrating with a new Dialer, integrating with core collections/Debt Collector--all API integrations, some batch and real-time, they are responsible for development and building the Pega side
Customer Service Pega components hosted on Pega's cloud, they're more responsible for the application and above
Mid-level all hands on, taking development stories, unit testing, handing off to QA.
Lead System Architect level shouldn't be too far removed and hands-on needed when called upon, but driving the design, leading, ensuring conformity between design and development
Any Graduate