- Provide enhanced support to Engineers located in the United States, with plans to extend to India and Australia.
- Provide first level support to all 3DX/Enovia (PLM) users including issue triage and resolution (where appropriate), training support and escalation.
- Provide support for 3DX/Enovia PLM, Catia v6 and applications like Simulia
Must Have's:
- Support experience on 3DX/Enovia PLM
- Functional knowledge of Catia v6 CAD tool
Staff within the Service Desk should have experience with 3DX, to the extent that they are able to sufficiently triage and resolve issues (where appropriate) or provide necessary training support.